Alejandro Reynal, a visionary leader with a deep commitment to the values of respect and exceptional service, serves as the President and Chief Executive Officer of Four Seasons, the world's foremost luxury hospitality company. Drawing on his extensive experience in global travel and hospitality, business services, and telecommunications industries, Alejandro is dedicated to advancing Four Seasons' position as a leader in the industry and driving its strategic growth into new areas of business.
At the heart of Alejandro's leadership philosophy is the belief that treating people well leads to exceptional results. He is focused on fostering a culture of diversity, inclusivity, and empowerment, where employees feel valued and motivated to exceed customer expectations through innovation and service excellence. Alejandro is renowned for his ability to define and align a company's strategy, execute with discipline, and deliver strong results while nurturing and advancing its competitive advantage.
With a career that spans the United States, Europe, Latin America, and the Caribbean, Alejandro has a proven track record of leading business transformation in multi-billion-dollar companies.
Prior to joining Four Seasons, he served as President and CEO of Apple Leisure Group (ALG), where he led a global team of 38,000 employees across 14 countries, serving customers and destinations worldwide. Before that, Alejandro was CEO of Atento, a global customer relationship management and business process outsourcing services company with 150,000 employees in 13 countries, where he drove significant growth and success for almost eight years. Earlier in his career, Alejandro held strategic management positions at Telefonica and The Coca-Cola Company.
“One of my dearest values, personally and professionally, is that if you treat people well, they will do the same. That an entire company could be founded on this idea – The Golden Rule – and for this philosophy to guide every member of the team in every action, every day, is inspiring.”
Alejandro's educational background includes a bachelor's and master's degrees in Mechanical Engineering from the prestigious Georgia Institute of Technology, as well as an MBA from Harvard Business School. His unwavering commitment to excellence, strategic acumen, and passion for creating exceptional guest experiences make him a driving force behind Four Seasons' continued success as a leader in the luxury hospitality industry.